Service Agreements
Complete security and comfort
If high reliability and machine availability are important to you, you are right to turn to us. With our service agreements, you will get the most frequently requested services bundled into attractive packages. These build upon each other and include additional benefits and service levels.
If our default packages do not completely meet your needs, please contact us - we will find together with you a suitable solution through an individual service agreement.
Your Advantages
- fixed predictable service costs
- discount pricing on spare parts
- price security for the duration of the contract
- prioritized processing
- higher efficiency through reduced administration
- more comfort: Spühl takes over all planning for you
| Service | Basic | Standard | Premium |
|---|---|---|---|
| Guaranteed response time from the Helpdesk within 2 hours 1 | ✓ | ✓ | ✓ |
| Guaranteed response time for stocked spare parts within 24 hours after receiving the order 1 | ✓ | ✓ | ✓ |
| Free software updates | ✓ | ✓ | ✓ |
| No minimum order quantities for spare parts orders | ✓ | ✓ | ✓ |
| No administrative surcharge 2 | ✓ | ✓ | ✓ |
| Help Desk including Remote Service 1 | ✓ | ✓ | ✓ |
| Discounted Smart Services | ✓ | ✓ | ✓ |
| Advantageous pricing with spare part orders made as a result of the inspection or maintenance | ✓ | ✓ | |
| Annual inspection according to the Spühl inspection list | ✓ | ✓ | |
| Annual maintenance according to the Spühl maintenance schedule | ✓ | ||
| Option | |||
| Using Smart Glasses for help desk support 3 | ✓ | ✓ | ✓ |
- Mon-Fri 7:00 AM to 6:00 PM, CET, only free of charge if required equipment is available
- for countries with high administrative requirements on spare part exports (Brazil, Russia, Turkey, Ukraine, Egypt, Argentina, Saudi Arabia, China)
- Mon-Fri 7:00 AM to 6:00 PM, CET
